Rai: RAKBANK's AI assistant
Live to every customer since November 2025, cutting call centre volume by around 38%. A brand and design system relaunch in July 2026 took containment from 61.5% to 73.6%.
Industry Work
Live to every customer since November 2025, cutting call centre volume by around 38%. A brand and design system relaunch in July 2026 took containment from 61.5% to 73.6%.
Supported renewals across five large enterprise accounts, and the UX vision behind it shaped the FY2025 roadmap for a unified DevOps troubleshooting experience.
An industry first for group-based multi-auth. It unblocked enterprise sales, shipped in PAN-OS 10.2, and made CRN's ten coolest cloud security tools of 2021.
Troubleshooting collapsed from three apps to one, support calls dropped, and the product (now Strata Logging Service) holds 4.6/5 on G2.
More of my work
Human first. AI second.
No design starts with a tool. It starts with a real user, the mental model they already carry, and the pain points worth removing. If we get that wrong, speed only helps build the wrong thing faster.
The rest comes from years of shipping, watching it fail, and adjusting. No model hands you that.
Once that's settled, AI makes it fast. Brainstorming and information processing run through Claude. Taste starts in Figma, driven through the Figma MCP so what gets built is exactly what I envisioned.
FigmaWhere I start when a design needs a taste AI can't reach.
FramerWeb design, and the sites that come out of it.
PaperFast concepting. Blurs and shaders without the setup.
CursorTurning the design into code.
ClaudeThe main one. Thinking, brainstorming, and building.
LovableThrowaway prototypes, when speed beats craft.
SupabaseBackends. Auth and data when an app needs them.
GitHubWhere every project gets committed.
NotionNotes, meetings, and a decade of organising everything.My Toolbox